Privacy Policy

1. Introduction

This Privacy Policy explains how sga505 ("we," "our," or "us") collects, uses, stores, and protects the personal information you provide when you access or use our online gaming platform. We are committed to safeguarding your privacy and ensuring that your personal data is processed in accordance with applicable laws and regulations, including those applicable in Indonesia.

By accessing the sga505 Platform, you acknowledge and agree to the practices described in this Privacy Policy. If you do not agree with any aspect of this policy, you should discontinue use of the Platform immediately.

2. Information We Collect

We collect information that helps us provide and improve our services, verify your identity, and comply with legal obligations. The categories of information we may collect include:

2.1 Personal Identification Information

• Full legal name as stated on your Indonesian identification document (KTP).
• Date of birth and gender.
• Residential address, including city (such as Jakarta, Surabaya, Medan, or Bandung).
• Nationality and citizenship information.
• Government-issued identification number (NIK).

2.2 Contact Information

• Email address.
• Mobile phone number.
• Preferred communication method.

2.3 Financial Information

• Bank account details for deposits and withdrawals, including your bank name (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI) and account number.
• E-wallet account details (OVO, DANA, GoPay, ShopeePay, LinkAja) where applicable.
• Transaction history, including deposit and withdrawal records, bet placement, and winnings.

2.4 Technical Information

• IP address, browser type, operating system, and device type.
• Pages visited, time spent on the Platform, and interactions with our services.
• Device identifiers and usage patterns to detect fraud and suspicious activity.

2.5 Verification and Compliance Information

To comply with anti-money laundering and Know Your Customer (KYC) requirements, we may collect additional documentation such as a clear scan of your KTP, proof of address (utility bill or bank statement), and selfie verification photographs.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your sga505 account.
• To verify your identity, age, and eligibility to use our services.
• To process deposits, withdrawals, and other financial transactions in Indonesian Rupiah (IDR).
• To comply with legal, regulatory, and anti-fraud obligations.
• To provide customer support and respond to your inquiries.
• To personalize your gaming experience and recommend relevant promotions.
• To send you service-related notifications, including updates to this Privacy Policy or Terms and Conditions.
• To detect and prevent fraud, money laundering, and prohibited activities.
• To analyze Platform usage and improve our services and functionality.

4. Data Sharing and Disclosure

We respect your privacy and do not sell, rent, or trade your personal information to third parties. However, we may share your data with the following categories of recipients under specific circumstances:

• Payment Processors: To process transactions with your chosen bank or e-wallet provider.
• Legal and Regulatory Authorities: When required by law, regulation, court order, or to protect our legal rights.
• Fraud Prevention Partners: To help detect and prevent fraudulent or criminal activity.
• Service Providers: Trusted third-party vendors who assist us with technical infrastructure, hosting, and data analytics, under strict confidentiality agreements.

Where data is shared, we require the recipient to implement appropriate technical and organizational measures to protect your information.

5. Data Security

We take the security of your personal information seriously and implement industry-standard measures to protect your data, including:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers.
• Encrypted storage of sensitive financial information.
• Multi-factor authentication (MFA) for account access.
• Regular security audits and vulnerability assessments.
• Strict access controls, with only authorized personnel able to access personal data.

While we endeavor to protect your information at all times, no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee absolute security, and you should take reasonable precautions to protect your account credentials.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law or regulation. Specifically:

• Account data is retained for as long as your account remains active.
• Transaction records are retained for a minimum of five (5) years to comply with anti-money laundering and regulatory obligations in Indonesia.
• If you close your account, your personal data will be retained for a period of two (2) years after closure, after which it will be securely deleted or anonymized.

Upon expiration of the retention period, your personal data will be deleted, destroyed, or rendered permanently anonymized.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, personalize content, and analyze Platform usage. These technologies allow us to:

• Remember your preferences and login sessions.
• Monitor and analyze traffic patterns and usage trends.
• Deliver relevant promotions and content.
• Protect against security threats and fraudulent activity.

You may adjust your browser settings to refuse cookies or notify you when a cookie is being set. However, disabling cookies may affect the functionality and usability of the Platform.

8. Your Data Protection Rights

As a user of the sga505 Platform, you have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete information.
• Right to Deletion: Request deletion of your personal data, subject to legal and regulatory requirements.
• Right to Object: Object to the processing of your data for specific purposes, including marketing.
• Right to Portability: Request a copy of your data in a machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time.

To exercise any of these rights, please contact our Data Protection team via the contact methods listed in Section 11. We will respond to legitimate requests within 30 days.

9. Children's Privacy

Our services are strictly intended for individuals aged 21 years and above. The sga505 Platform is not directed at children, and we do not knowingly collect personal information from any individual under the age of 21. If we become aware that a person under 21 has registered an account, we will immediately suspend the account and delete any associated personal data.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any modifications will be effective immediately upon posting to the Platform. We will notify you of material changes via email or prominent notification on the Platform.

Your continued use of the Platform after policy changes are posted constitutes acceptance of the revised Privacy Policy. We encourage you to review this page regularly to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our Data Protection team:

• Email: [email protected]
• Live Chat: Available 24/7 through the Platform
• WhatsApp: Available 24/7 (number provided in your account dashboard)
• Operating Hours: 24/7 (WIB)

We are committed to resolving any privacy concerns you may have in a prompt and professional manner.